Quick answers to common questions about Maia Mechanics Imaging (MMI), our Windows charting software. Each answer links to a full article if you need more detail.

MMI is our Windows desktop charting software, fully rebuilt in 2025 for modern Windows. See What's new in MMI Version 3? for chart types, features, editions, and languages.

MMI runs on Windows only, but Mac users have options. See I have a Mac, can I run MMI?

Download MMI from the portal, retrieve your key from the Licenses tab, and activate it in the app. See How do I install MMI and activate it with my product key?

If you already own MMI, upgrading to Version 3 is free. See How do I upgrade to MMI Version 3?

Your download link and activation key are in your account at mmi.jovianarchive.com (the Licenses tab), and you'll also receive them by email.

Most issues are fixed by reinstalling or clearing corrupted preferences — see MMI stopped working. If your key won't activate, see My MMI activation key doesn't work.

It's MMI's top edition, available to people enrolled in BG5 training. See What is BG5, and where do I get it?

MMI works fully offline and is a one-time purchase — no subscriptions or renewal fees. Your activation key works on up to 2 devices.

Yes — we offer a 30-day, no-questions-asked money-back guarantee on every order, including MMI Desktop. See Can I get a refund?

The free trial unlocks all Professional Edition features for 7 days, so you can confirm MMI works on your system before buying.