If you've bought something from Jovian Archive and it isn't showing up, work through the checks below. Everything you purchase — lectures, eBooks, and courses — is accessed on our learning platform at learn.jovianarchive.com, using the same email you checked out with. A mismatch between those two emails is the most common reason a purchase looks missing.

Your purchase is tied to the email address you used at checkout in our store. Log in to learn.jovianarchive.com with that same email. If you're not sure which one you used, check for your order confirmation email from Jovian Archive — the address it was sent to is the one your products are linked to.

Most purchases appear right away, but processing can occasionally take up to 15 minutes. If you've only just checked out, wait a few minutes, then refresh your library on learn.jovianarchive.com.

Your browser may be showing an older version of the page. Try logging out and back in, clearing your browser's cache and cookies, or opening your library in a different browser or a private/incognito window.

If none of the above works, email [email protected] and include:

We'll check your account and restore access as soon as we can.