If MMI is still not functioning correctly, we’ll need some additional information to better understand the issue. Please follow the steps below to provide diagnostic details from the Windows Event Viewer:
Steps to Gather Error Information
Open the Event Viewer:
Go to Start → Programs → Administrative Tools → Event Viewer.
Reproduce the error:
Launch MMI and attempt to export a PDF (or perform the action that causes the issue).
Return to the Event Viewer:
In the left-hand panel, expand Windows Logs and select Application.
Locate the error record:
Look for entries associated with MMI.
If you don’t see an MMI entry, check under Microsoft .NET instead.
Capture screenshots:
Open the error entry and take screenshots of both the General and Details tabs.
Send us the screenshots:
Include both images in your message to our support team so we can analyze the cause of the issue.
This information will help us quickly identify and resolve the problem.
We appreciate your cooperation and patience.