All of your purchased products are in your library on the learning platform — the My Library page. Your most recent purchases are listed at the top. If you aren't seeing your most recent purchase, please try the following:
Check your internet connection: a faulty connection can interrupt and halt the loading process.
Log out and back in again: a simple refresh of your account.
Clear your browser's cache and cookies: clearing these temporary files ensures you're seeing the most up-to-date version of the site. Check your browser's settings or preferences for the cache and cookie clearing options.
Check if your browser is up to date: visit www.whatismybrowser.com to see if you're using the latest version.
Try a different browser: browser settings or extensions can sometimes interfere. Switching browsers helps determine if the issue is browser-specific.
If the issue persists, email our support team at [email protected]. Please include details that help us pinpoint the problem — the device and browser you're using, and screenshots of the issue or any error messages.